Contactless pick up is no longer available. This is until further notice. Victoria is officially in a 'State of Disaster' and picking up a Milkie Co order isn't one of the essential reasons to leave home. If you have selected an order for pickup, please contact us to arrange postage. If you do not want to pay the small fee for postage, you are welcome to collect your order once the Stage 4 Restrictions have been lifted. We won't be offering refunds as most of our products recently sold, are made to order.
Our processing time of late has been 4-14 days, we are now back to our standard 3-7 business days (Some have been processed on the same day - it purely depends on what you are ordering) This processing time is subject to change and may be extended during peak times. With exemption of the masks mentioned in paragraph 2, we are basically up to date on all orders, and back to a normal processing time. Please note, selecting express does not speed up the processing time.
Going forward, all orders will be fulfilled and dispatched through Australia Post or StarTrack [no change] I have a daily scheduled pickup which is running as usual. Australia Post is also experiencing large delays so please understand that your orders will take longer to arrive.
As a result, this week I will be adding all of my StarTrack rates to the website [please bare with me, I will have to update postcodes and kgs of parcel] and I highly recommend StarTrack Express over Australia Post Express. StarTrack are running as close to usual as possible. Australia Post are down 1/3 of their manpower and express post is estimated at 5 days.
From August 1st 2020, all Australia Post/StarTrack packages will automatically be sent with "Signature on Delivery" UNLESS you advice ATL in the checkout notes or add the "Authority to Leave" product in the shop, to your cart.
Supply & Products
I previously made the decision to cancel cookie orders until further notice. The restrictions on ingredients will just place more un-necessary stress on myself if I have orders I can’t fulfil. I however have been able to source a lot of my supplies, and my cookie orders are now back up online - with the exception of Custom Orders as I am working out a better system for how to purchase those, as I do offer other shapes and flavours, etc. You can grab numerous Isolation phrased cookies, Happy Birthday and Fathers Day.
The Personalised Mirror Keyrings & Letter Acrylic Keychains are out of stock until we get our Laser Cutter fully setup in the new warehouse.
Some of my suppliers are also still experiencing low/no stock and therefore I am unable to re-stock certain fragrances.
These are: Unicorn Farts, Japanese Honeysuckle, Miss Dior, Vanilla Caramel, Blueberry Cheesecake.