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Shipping & Order Processing

SHIPPING & ORDER PROCESSING

I have two coupon codes, can I use them both?
Unfortunately you can only use a maximum of 1 coupon code per order.

How do I collect my order?

Once you have placed an order and it is ready for collection, you will receive an email notification saying your order is ready to collect, and you will be asked to book an appointment time for pickup. Our pickup's are contactless, with your order being placed inside a Pickup Box at the front door, prior to your arrival.

Do you deliver?
Yes - we deliver Australia-wide.

What is the wait time for an order?
This depends entirely on the promotional period and how busy I am. For custom orders, a date will be decided on during quoting - if I am fully booked, I won't be able to take your order.

What happens if my order gets damaged or lost?
At time of checkout you can choose to purchase transit cover on your parcel. If your parcel then gets Lost, Damaged or Stolen in transit you can simply contact us via email. If you choose not to select transit cover, your parcel is not covered with any insurance and Milkie Co will not be held liable or compensate the buyer for any Lost, Damaged or Stolen parcels.

How long will it take to get my order?
We ask you allow 2-3 business days [unless otherwise mentioned within our website header] for processing before you order is posted out. This processing time is subject to change and may be extended during peak hours or sale times. At times, your order may be ready for dispatch within the hour.

For custom items such as the Acrylic/Mirror Keyrings, Candles, Cookies, are generally a little longer as they are made to order.

We use a combination of Australia Post, StarTrack and another independent courier - delivery times can vary from 1-4 business days.

Do you accept Custom Orders?
Yes! We love Custom Orders. There may be a processing time of up to 10 days depending on what you are after.